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Qlustar comes with great support!

Support Levels

Qlustar comes with various support levels offered by Q-Leap Networks. The following table details the available standard options. Custom arrangements are negotiable.

Basic Standard Premium
Features Support Support Full service
Hours 5x9 5x9 5x9
Response Time 5 Business Days 2 Business Days Next Business Day
Support Channel Web Web Web/Phone

Feature Explanation

Features are incremental.
Support: Support via E-Mail/Web Interface.
Full service: Support + remote troubleshooting (requires ssh remote access by Q-Leap Networks).

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